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Consumer Survey August 2014

We recently conducted an extensive piece of research by carrying out an online questionnaire with consumers who had or had not been previous customers at Tollymore National Outdoor Centre for either leadership or skills courses.  An individual questionnaire was produced for each areas of focus and we were delighted with the response rate. This piece of research identified that the most important factors when choosing a training provider included:

  • Quality and experience of instructional staff (83%)
  • Recognised safety standards (65%)
  • Ease of which to get in contact with (58%)
  • Prompt and helpful response to enquiry (55%)
  • 90% rated leadership courses delivered by Tollymore National Outdoor Centre as either 4 or 5 out of 5.

The most important factors for respondents when selecting an outdoor activity skills course provider included:

  • Quality and experience of instructional staff (71%)
  • Recognised safety standards (63%)
  • Quality of equipment (52%)
  • 92% of respondents who were previous customers of Tollymore National Outdoor Centre rated the overall delivery of skills courses as either 4 or 5 out of 5.

We are obviously absolutely delighted that Tollymore National Outdoor Centre has ranked so highly in these important area so if you are booking yourself, your community group, your school, etc into a skills or leadership programme at the Centre you can be guaranteed an overall excellent experience second to none!  Please be reminded that WE ALWAYS use National Governing Body qualified staff and are an Adventuremark accredited provider.

We would like to take this opportunity to thank everyone who took the time to complete our online survey.  Everyone who completed the survey were entered into a free prize draw to win a Sherpa fleece and the lucky winner was Neil McIlwaine – well done Neil and we hope you get plenty of wear out of your fleece.

Neil McIlwaine wins a Sherpa fleece

Cora Kidd, Receptionist at Tollymore National Outdoor Centre presents a Sherpa fleece to our online survey winner, Neil McIlwaine – just perfect for the winter ahead.